Refund Policy

GiftCue - Effective: May 14, 2026 - Last updated: May 14, 2026

GiftCue charges a one-time $7 fee per gift picker. We want you to feel good about every dollar. Here's exactly when and how we refund.

1. Automatic refunds

We issue an automatic refund within 24 hours when:

• The AI fails to generate options after payment (technical error on our side).
• A duplicate charge is detected on the same session.
• You report unauthorized use of your payment method (subject to standard chargeback procedures).

2. Customer-requested refunds

Email support@giftcue.app within 7 days of the picker build and tell us briefly what went wrong. We'll respond within one business day with one of two outcomes:

• Regenerate at no cost: if you'd like a fresh set of 12 options (different angle, tighter budget, different category), we'll rebuild the picker for you.
• Full $7 refund: if you'd rather not continue, we refund the full $7 back to your original payment method.

Choose whichever path you prefer. We don't argue.

3. After 7 days

After 7 days, we treat the picker as delivered. We may still issue a refund in cases of clear product failure or extenuating circumstances, but it's no longer automatic. Email us and we'll work with you.

4. How refunds are processed

Refunds are issued to the original payment method through Stripe. Typical timing:

• Card networks: 5 to 10 business days for the refund to appear on your statement.
• Bank transfers (ACH): 3 to 5 business days.

You'll receive an email confirmation from Stripe when the refund is initiated. We can't accelerate the bank-side timing; that's between your card issuer and Stripe.

5. Chargebacks and disputes

Before filing a chargeback with your card issuer, please email support@giftcue.app. Most refund situations are resolved within a day, and a chargeback locks the funds for 60+ days while it's investigated. We will respond to legitimate chargebacks with full documentation: AI generation logs, email delivery logs, and our communication history with you.

6. What is not refundable

• The cost of the actual physical or experiential gift you arrange after the picker (we don't fulfill the gift itself).
• Gift cards or third-party services you purchase based on a picker recommendation.
• Bookings or reservations made at venues displayed in the picker (those are between you and the venue).

7. Contact

For any refund question: support@giftcue.app

True Grit Toolkits LLC d/b/a GiftCue
1275 Monroe St, Eugene OR 97402, USA

This Refund Policy reflects the operating reality of GiftCue at the date above. It will be reviewed by qualified counsel prior to scaled commercial launch.